Aging and Disability Resource Center (ADRC)

aging and disability resource center logoThe Heart of Texas Aging & Disability Resource Center (ADRC) provides older individuals, individuals of any age with disabilities, family caregivers, veterans, and families with children with special needs, all without regard to income levels, information and assistance about local programs and resources as they relate to aging or living with a disability. 

The ADRC helps those in need navigate through a complicated and complex network of available support services with the primary purpose of helping individuals live within their community, if possible.

An ADRC provides visible, trusted, comprehensive and streamlined access to long-term services and supports by establishing a “virtual no wrong door” model of information exchange, person and family-centered planning, and service provision. 

Referrals are made to appropriate agencies or service providers based on the needs of the caller.  Multiple and complex cases may involve several service providers rather than just one.  When more than one provider is involved, the Resource Navigator assists with coordination of services provided between the agencies. 

The ADRC staff is responsible for handling the “walk-ins” at the front lobby who come in with no appointment.  An ADRC staff member will meet with the individual, obtain pertinent information, and connect them to the appropriate state agency and/or community resources.

All callers to the Heart of Texas ADRC should call 254-292-1855.  A statewide toll-free line (1-855-937-2372) is available for calls to any ADRC, and the call will be routed to the appropriate ADRC providing service in the area for which the call has been placed.

The ADRC is actively involved in community efforts for cross training and information sharing between local social service providers including state agencies, local agencies, non-profits, and any organization providing social services in our six-county service area. 

The ADRC also hosts meetings of the Community Resource Coordination Group (CRCG) held monthly to facilitate handling of difficult client cases involving multiple complex needs. Representatives from various agencies attend, discuss the cases, and identify providers who can assist with the needs of the clients.  These are the difficult cases and many situations where the client has been unable to obtain services after repeated attempts.    

Authority and Staffing

The ADRC is 1 of 28 designated ADRCs by the Texas Health and Human Services Commission (HHSC).   

Staffing includes:

Donnis Cowan – Manager of Aging and ADRC Programs

Eric Hobbs – Housing Accessibility Navigator

Tiffany Soto – Resource Navigator